Return Policy

Last updated: {{29-12-2025}}

ActiveCart follows a dropshipping-based return policy, governed by our fulfillment partner Roposo Clout.

Return Eligibility Returns are accepted only if:

The product is damaged, defective, or incorrect

The issue is reported within the time frame specified by the supplier

Returns are not accepted for:

Customer dissatisfaction without product defect

Size, color, or design preference issues

Products damaged after use

Return Procedure Email activecartstore12@gmail.com with your Order ID and clear images/videos of the issue

We will submit the request to Roposo Clout

If approved, return instructions (if applicable) will be shared

In some cases, replacement or refund may be issued without physical return, as per supplier rules.